These Terms of Service (“Terms”) govern your access to and use of Playout, a browser-based radio broadcasting and audio playout service operated by Radio.co (UK) Ltd (“Radio.co”, “we”, “us”, or “our”).
By creating an account or using Playout, you agree to these Terms. Please also read our Privacy Policy.
If you use Playout on behalf of a business or organisation, you confirm that you have authority to enter into these Terms on its behalf.
You must be legally capable of entering into a binding agreement to use Playout.
You are responsible for providing accurate account information, protecting your login credentials and managing access to your account.
Playout supports standalone accounts and access through eligible Radio.co accounts. Authentication may be provided through Radio.co or supported third-party identity providers.
Where multiple users are authorised to access a station or workspace, the account owner or responsible organisation must ensure that permissions are appropriate and remove access when it is no longer required.
You are responsible for activity carried out through your account or by users you authorise, except where the activity results from our failure to meet our legal or contractual obligations.
Playout provides browser-based tools for managing, preparing, playing, recording and broadcasting audio.
Available features depend on your account type, subscription plan, connected services and technical configuration.
Features may include audio library management, playlists, live-assist playback, cueing, transitions, voice tracking, recording, audio processing and connections to compatible broadcasting infrastructure.
We may introduce, update, improve or discontinue features over time.
Where material changes negatively affect an existing paid subscription, we will provide reasonable notice where practicable and respect any applicable cancellation or refund rights.
Playout may be accessed through an eligible Radio.co account or used independently with supported broadcasting services.
Radio.co customers
Access to Playout through Radio.co depends on the customer's existing plan, account permissions and applicable entitlements.
Not all Radio.co accounts or subscription types necessarily include access to every Playout feature.
Where Playout is included with a Radio.co subscription, access may change if that subscription is modified, cancelled or expires.
Other Radio.co products and services may be subject to separate terms and subscription arrangements.
Standalone and external connections
Standalone users may connect Playout to compatible broadcasting infrastructure, including supported streaming servers and services.
By configuring a connection, you authorise Playout to access and exchange the information necessary to provide the requested functionality.
You must have permission to connect, configure and operate the relevant station or service.
You are responsible for maintaining appropriate connection credentials, configuration and access permissions.
Third-party services are subject to their own terms and policies. We are not responsible for failures originating from independently operated third-party services, except where required by law.
Playout does not provide music licences, broadcasting licences, royalty clearances or regulatory authorisation.
You are responsible for obtaining and maintaining all rights, licences, permissions and consents required to use, record, distribute or broadcast your content.
These may include:
The availability of a feature within Playout does not mean you are legally authorised to use it for a particular purpose or in a particular location.
You retain ownership of audio, recordings, metadata and other content you upload, create or manage through Playout.
You grant Radio.co (UK) Ltd a limited, non-exclusive permission to store, copy, process, transcode, transmit and display your content as reasonably necessary to provide, maintain and secure Playout and the features you use.
This permission continues for as long as the relevant content is retained in accordance with these Terms and our Privacy Policy, including applicable backup and legal retention requirements.
You are responsible for ensuring that your content does not infringe the rights of others or violate applicable laws.
We do not claim ownership of your uploaded content.
You agree not to use Playout to:
We may take reasonable steps to investigate and address violations of these requirements.
Eligible standalone users may access Playout through a 14-day free trial.
No payment method is required to begin the trial.
Trial features and limitations are described during signup and may differ from those available through paid subscriptions. Certain functionality may be restricted, including features requiring a higher subscription tier.
Where applicable, trial or evaluation access may include audio watermarking.
A trial does not automatically convert into a paid subscription. You will only be charged if you actively select and authorise a paid plan.
Trial eligibility is generally limited to one trial per account. We may restrict repeated or abusive trial registrations.
When the trial expires, access to some or all Playout features may be restricted until an eligible paid subscription is activated.
Stored content remains subject to the retention arrangements in Section 10.
Playout offers paid subscription plans with different features, limits and entitlements.
Pricing, billing frequency, applicable taxes and plan features are displayed before purchase.
Subscriptions may be billed monthly or annually and renew automatically unless cancelled before the next renewal, subject to applicable law.
You may manage available subscription changes through the billing controls provided.
Plan changes may affect available features and usage limits.
You may cancel your paid subscription through the available billing management controls.
Unless otherwise stated at the time of cancellation, cancelling prevents future renewals, and paid access continues until the end of the current billing period.
We do not ordinarily provide refunds or prorated refunds for unused subscription time following cancellation. This does not affect any cancellation, refund or other rights you have under applicable law.
Payments and subscriptions may be managed through third-party payment providers.
You are responsible for maintaining accurate payment and billing information.
If a payment fails, we may attempt to collect the outstanding amount and notify you using the contact information associated with your account.
Continued non-payment may result in restricted functionality, suspension or termination of paid access.
Where reasonably practicable, we will avoid interrupting an active broadcast solely because of a subscription or entitlement change. However, uninterrupted operation cannot be guaranteed.
Playout provides content storage and workspace functionality as part of the service. It is not intended to replace your own archival or backup systems.
You are responsible for maintaining independent copies of audio and other materials you wish to preserve.
Content, workspace settings and related information are generally retained while your account and applicable services remain active.
When a 14-day trial expires, access to Playout features and stored content may be restricted.
Workspace data, uploaded media and associated content are retained for up to 90 days following trial expiry, after which they may be permanently deleted.
When a paid subscription ends, access to paid features and stored content may be restricted.
Workspace data, uploaded media and associated content are retained for up to 90 days following the end of the paid subscription, after which they may be permanently deleted.
Certain account identifiers, billing records, security information and transaction history may be retained for longer where necessary for legal, accounting, security or operational purposes.
Additional information about the processing and retention of personal information is provided in our Privacy Policy.
Playout, including its software, interface, branding, documentation and underlying technology, is owned by Radio.co (UK) Ltd or its licensors and protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable right to access and use Playout in accordance with these Terms while your account is authorised to do so.
This does not transfer ownership of Playout or its underlying technology.
Your rights to your own uploaded content remain unchanged.
Playout may integrate with or depend on third-party products and services, including authentication providers, payment processors, broadcasting infrastructure and audio processing services.
These providers may impose their own terms, conditions and technical restrictions.
We do not control independently operated third-party services and cannot guarantee their continued availability or compatibility with Playout.
Nothing in this section excludes our responsibility for obligations we have undertaken to provide as part of Playout, or any liability that cannot lawfully be excluded.
You may stop using Playout at any time and cancel an eligible paid subscription through the billing controls provided.
We may suspend or terminate access where:
Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before restricting access.
Termination does not remove payment obligations already incurred or affect rights and obligations that reasonably survive termination.
Stored content will be handled in accordance with Section 10 and our Privacy Policy.
We aim to provide a reliable service, but Playout depends on internet connectivity, browser capabilities, equipment and connected infrastructure.
We cannot guarantee that the service will always be uninterrupted or error-free.
You are responsible for ensuring that your equipment, network connection and broadcasting configuration are suitable for your intended use.
We recommend maintaining appropriate backup arrangements for important broadcasts and content.
Nothing in these Terms excludes warranties, guarantees or rights that cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Subject to applicable law, Radio.co (UK) Ltd is not responsible for failures attributable solely to circumstances outside our reasonable control, including failures of independently operated third-party services or your own equipment and network.
For customers using Playout in connection with a business, our liability for indirect or consequential losses, including lost profits or business opportunities, is excluded to the extent permitted by law.
Nothing in these Terms limits or removes the statutory rights of consumers.
If you use Playout as a consumer, you may have additional rights under applicable consumer protection legislation.
These may include cancellation, refund or other remedies relating to digital services, depending on your location and the circumstances of purchase.
Our general no-refund policy does not override these rights.
Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded.
We may update these Terms to reflect changes to Playout, our operations or applicable law.
Updated Terms will be published with a revised effective date.
Where changes materially affect your rights or an existing paid subscription, we will provide reasonable advance notice where appropriate and explain any applicable cancellation rights or other options.
These Terms are governed by the laws of England and Wales, except where mandatory local laws provide otherwise.
The courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any mandatory jurisdiction rights available to consumers.
For questions about these Terms or Playout, contact:
Radio.co (UK) Ltd
Email: help@radio.co
Registered address: Radio.co (UK) Ltd, Suite 2A, Basil Chambers, 65 High Street, Manchester, M4 1FS, UK
Company number: 9272479
You may also contact us through the support channels provided within Playout.
