Radio.co (UK) Ltd (“Radio.co”, “we”, “us”, or “our”) operates Playout, a browser-based radio broadcasting and audio playout service.
This Privacy Policy explains how we collect, use, store and protect personal information when you use Playout, visit our website or interact with our services.
Radio.co (UK) Ltd is the data controller for personal information we process to manage Playout accounts, subscriptions and our own business operations. Where we process personal information contained in customer content on behalf of a customer, we may act as a data processor.
Depending on how you use Playout, we may collect the following information:
Some information is provided directly by you, while other information is collected automatically or received from connected services.
We use personal information to:
We may also send relevant product updates, announcements or marketing communications where permitted by law. You can opt out of marketing communications at any time.
Under applicable data protection law, including UK GDPR, we rely on the following legal bases where appropriate:
PurposeLegal basisProviding Playout, managing accounts and delivering subscribed featuresPerformance of a contractAuthentication, account security and fraud preventionContractual necessity or legitimate interestsCustomer support and service communicationsContractual necessity or legitimate interestsService monitoring, diagnostics and product improvementLegitimate interests, where appropriateBilling, taxation and regulatory complianceContractual necessity or legal obligationOptional analytics and marketingConsent or another applicable lawful basis, depending on the activity
Where we rely on legitimate interests, we consider those interests against the rights and interests of the people concerned.
Where we rely on consent, you may withdraw that consent at any time without affecting processing already carried out.
Playout supports different ways of accessing the service, including standalone accounts and accounts connected to Radio.co.
When you sign in using Google or another authentication provider, we receive the information necessary to identify and authenticate you, subject to that provider's permissions and privacy policy. We do not receive your Google password.
When you connect a Radio.co station or other broadcasting service, Playout may exchange the account, station and configuration information required to provide that connection.
You can manage available connections through the application. Disconnecting a service may limit the features available to you.
Playout uses cookies, browser storage and similar technologies to operate the service.
These technologies may be used to:
We may use third-party analytics services to understand how Playout is used, including feature engagement, navigation, performance and errors.
Where consent is required for analytics or other non-essential technologies, we will request it before using them. Where an applicable legal exemption permits their use without consent, we will provide any required information and controls.
You can manage available privacy preferences through the controls we provide and through your browser settings. Disabling essential storage may prevent parts of Playout from working correctly.
Playout allows users to upload, organise, process and transmit audio and related content.
Depending on the features available to your account, this may include music, voice recordings, caller audio and other materials.
We process this content as necessary to provide the features you use, including storage, playback, broadcasting, recording and audio processing.
Customer content may include personal information relating to other individuals. Where you provide or record such content, you are responsible for ensuring you have the necessary rights, permissions and consents.
We do not claim ownership of audio or other content you upload to Playout.
Where external processing services are required to deliver particular features, relevant content may be securely processed by those providers for the purpose of delivering the requested functionality.
We may share personal information with trusted providers that help us operate Playout, including providers of:
We may also share information between Playout and other services operated by Radio.co (UK) Ltd where necessary to provide connected functionality.
We may disclose information where required by law, to respond to lawful requests or to protect the security, rights and interests of our users and services.
We do not sell personal information.
Our service providers are required to handle personal information in accordance with applicable data protection requirements.
We retain personal information only for as long as reasonably necessary to provide Playout, meet legal obligations, resolve disputes and protect our services.
Retention depends on the type of information and the status of your account.
You should retain your own copies of any audio or content you wish to preserve.
Deletion requests remain subject to applicable legal obligations and exceptions.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration and loss.
These measures may include access controls, secure authentication, encryption and monitoring.
Although we take reasonable steps to protect information, no internet-based service can guarantee complete security.
Depending on your location and applicable law, you may have rights to:
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.
You also have the right to raise a complaint with the UK's Information Commissioner's Office (ICO) at ico.org.uk.
We encourage you to contact us first so we can investigate and address any concerns.
Some of our service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we use appropriate safeguards as required by applicable data protection law. These may include recognised adequacy arrangements or approved contractual protections.
Playout is intended for users who are legally permitted to enter into an agreement to use the service.
It is not designed or directed specifically towards children, and we do not knowingly collect personal information from children where doing so would be unlawful.
If we become aware that we have collected personal information from a child without the necessary authorisation, we will take appropriate steps to address it.
We may update this Privacy Policy from time to time to reflect changes to Playout, our data practices or applicable law.
When we make changes, we will update the date at the top of this page. Where changes materially affect how we process your personal information, we will provide additional notice where required.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Radio.co (UK) Ltd
Email: [Privacy contact email]
Registered address: [Registered company address]
Company number: [Company registration number]
You may also contact us through the support channels available within Playout.
